If your business suffers from poor publicity, disparaging online customer reviews or search results that don’t portray the image your business deserves then Lanier Tech Pros can help. We are experts in online reputation management and have successfully created top search results that better reflect the image the company deserves, as opposed to one marred by poor reviews or slanderous statements made online, frequently by someone who has long since forgotten about your business.
Don’t Underestimate the Cost of Your Reputation
As this Forbes article points out, businesses that have negative remarks or customer reviews within the first few pages on an internet search result based on the company’s brand are probably losing a lot more money than they think.
You should never underestimate the cost of a poor reputation. For example, Sorensen notes he once consulted with a company that had a severe online reputation problem. When potential customers searched the company’s name, 7 of the top 10 Google results were negative. After careful review of their rankings and prior-year revenues, he estimated the venture was losing nearly $2 million a year in sales because of negative search engine results. The company confirmed his estimates were accurate — but low.
Who we work with
As we said, there are a great many businesses that suffer from undeserved reputation smears online, whether intentional or not, and this costs money, jobs and growth potential. There are, however, those businesses and individuals that have a well-deserved reputation for scamming people, providing poor customer service or just being bad people. Because our reputation management services are so effective at producing desirable search results, we want to ensure that we are always working with people that share our values. Because of this we may ask you questions about specific search results or customer reviews before agreeing to take the project on. Since most poor online reputations can be attributed to things like misunderstandings, temporary lapses in judgment by employees (or business owners) and even vengeful customers this is usually not an issue.